Customer approach

Giving you a stellar experience is our aim

We believe in solid, trusting, and long-lasting relationships

Listening to you proactively

Customer feedback helps us to step into the customer’s shoes. To support our values Quality, Commitment and Respect, we conduct customer Experience survey. We respect the customers’ demands for quality and we commit ourselves to act accordingly.

Share your feedback

Share your feedback so that we can improve the customer experience along with our products and services.

For getting feedback, we use the globally renowned metric Net Promotor Score (NPS) which allows you to score LEMAN from a scale from 0-10 ,as well as give us feedback via the free text box.

We analyze the insights we get, to identify customer-initiated improvement actions - short term as well as long term and strategic actions.

The Net Promoter Score is a metric used to measure the loyalty of a company’s customers.

The score divides respondents into:

  • Promotes respond with a score of 9 or 10
  • Passives respond with a score of 7 or 8
  • Detractors respond with a score from 0 to 6

We get a number from the range -100 to +100 which is the NPS score – the loyalty score.

Your privacy matters to us, so to help us conduct these surveys within rules and regulations, we have partnered up with the software company All data and answers you share with LEMAN through the surveys will be kept internally. It will not be disclosed to any third parties. 

You as a customer are at the center of everything we do

We value the personal relationship with all our customers, and our approach is to not only be your provider conducting transports from A to B.

We believe in solid, trusting, and long-lasting relationships, and always strive for being your preferred partner who helps you navigate the complexity of logistics as your extended supply chain arm.

We have been in business for 120 years and the one thing we have learned over time is that our success is contingent on our customer service excellence.

This approach is woven into our everyday way of conducting business. We call it the LEMAN way.